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HLS ONline (Q & A SEction)
Introduction
This section is available to answer some basic questions about the services we provide. If there is a answer not found on this page, then use the contact form in the Get In Touch section to submit your question.
Event Photography
Q: How much notice do you need to come out to an event and take pictures?
A: We are available come out on short notice (3 to 4 days) in most cases, however we prefer the sooner the better for notification in case there is a conflict with scheduling.
Q: Is there a minimum number of hours needed for event photography?
A: Typically we do not have any limit on the amount of time spent for event photography. Most events only require two to four hours of coverage.
Q: Is it possible to see the pictures for others to see from a private event?
A: Yes. Many of the events we cover are online. An example of individual event coverage is the Irish Times Image Gallery.
Q: Do you provide a place for people to purchase pictures from private events?
A: Yes. Please visit the Network XXIII Digital Gallery website to see some of the events that we have covered and the photos available for purchase.
Q: How about Stock or Band Photography?
A: Absolutely! If you have a store and want to sell or feature your products online and need quality pictures to post, then use our Contact Form with your request. In addition, if you have a band or organization that needs some photos to post online to better promote yourself, then we are are here to help.
Website Development
Q: Is there a package for only 2 to 3 page web sites?
A: No, we do not offer any such package. Reason is that with the amount of work involved and the content needed to build a website we found it is best to have at least four pages to start a website.
Q: If I start a website with only six pages, is it possible to add more later on?
A: Absolutely! Part of designing a website is not only to see how best to organize the content on hand, but how the website can expand for future needs.
Q: How long does it take to get a website built?
A: Depending on the size of the project and involvement with the client a website can be created from start to finish anywhere from two weeks to three months.
Q: Will visitors see my website while its under construction?
A: Yes and No. Yes, they will be able to type in your domain name and visit your website, however while under construction only a splash page will be available until the website goes public.
Q: I do not know how to register a domain name, can I still get a website?
A: Yes. We start building a website by finding the right domain name for you and going from there.
Q: How expensive is it or how do you charge to maintain a website?
A: The costs of maintaining a website depends on the amount of updating you require each month. If you do not need any updates, then there is no cost to you. If there are updates, then we charge on an hourly basis. Note that for website maintenance tracking we are different from most other companies in the respect that if a job takes us 15 minutes, then you get billed for 15 minutes, not a full hour.
Graphic Design
Q: How much do you charge to design a logo/flyer/poster?
A: The rate we charge for graphic design work varies as each project is unique. Some projects, such as business cards, are more consistent and therefore only require a one-time setup fee to get you going. Certain jobs, such as CD booklets or Event Programs and therefore get charge by the page.
Q: How long does it take to design a logo/flyer/poster?
A: The turnaround time for design work varies by project. Most requests can be completed in a few days whereas other projects can take a couple weeks. Please keep this in mind when coming with an idea and need to have it completed by a certain deadline.
Q: What programs do you work with for designing a logo/flyer/poster?
A: For any type of illustration (logos, letterhead) we use Adobe Illustrator, photography is done with Adobe Photoshop, page layout (flyers, newsletters) is managed under Adobe InDesign, and web sites are built and maintained with Adobe Dreamweaver.
Q: What if I have a logo that isn't in a format I don't recognize, can you use it?
A: More than likely yes. Logos are normally saved in .ai or .eps format, which opens in Adobe Illustrator.
Low-Volume Printing
Q: How long does it take to print a job? Can I see a proof before you start?
A: A print job varies depend on the size of the job and if any finishing (cutting, folding, etc.) is involved. We always provide a PDF proof before it is printed in case any last-minute changes are necessary. Normally a print job can be done within a three to five day turn around time.
Q: I have flyers that need to be folded, can you handled that?
A: Yes, we have a folding machine that handles half-folds, tri-folds, and double folds for text-weight papers.
Q: Are you able to cut/trim multiple sheets of paper at once?
A: Yes, we have a cutter that can cut up to 150 sheets of paper at once or 100 sheets of cover stock.
Q: I need a business card, but don't have a website to put on there yet, what should I do?
A: We offer the chance to design your business card for you and print only a limited amount to hold you over until you can put your website on there and print our more with minimal waste.
Q: Do you offer lamination services?
A: We do laminate business cards or name badges on our own, and outsource any flyers, posters, or banners that are in need of lamination.
